Life Insurance Jargon Translator Support

Use the steps below to resolve common issues with the Insurance By Heroes Life Insurance Jargon Translator.

No terms were found

Include the complete insurance phrase rather than a single general word. For example, select “graded death benefit” instead of only “benefit.” The first release uses a curated glossary and intentionally avoids guessing when it cannot identify an exact term.

The right-click explanation did not open

Chrome does not allow extensions to inject content into certain protected pages, including Chrome settings and Chrome Web Store pages. Try the command on a normal webpage, or paste the language into the extension popup.

A definition needs correction

Send the term, the wording you believe should change, and the relevant policy or authoritative source through the Insurance By Heroes contact page. Do not send Social Security numbers, medical records, complete policy documents, or other sensitive personal information.

Request a glossary term

Use the contact page and include “Extension glossary request” in your message.

Privacy

Read the extension privacy policy. The extension performs its glossary matching locally and does not transmit the text you analyze.

The extension provides general educational definitions. It is not insurance, financial, tax, or legal advice. The issued policy and applicable law control.